Terms of service

Last updated: September 2026

These Terms of Service govern your use of the soniksafe website and your purchase of products from us.

By using this website or placing an order, you agree to these terms. If you do not agree with them, please do not use the website.

About soniksafe

soniksafe is an online store offering personal safety products to consumers.

soniksafe is operated by an individual seller. The seller's legal details and contact information are provided through the website's Contact page and applicable legal information.

Products

We make reasonable efforts to ensure that product descriptions, images and specifications are accurate. However, colours and appearance may vary slightly depending on your device or screen.

soniksafe is a personal safety alarm designed to help attract attention when activated. It is not a guarantee of personal safety and should not be relied upon as a substitute for appropriate personal-safety precautions or emergency services.

Orders

When you place an order, you are making an offer to purchase the product at the price displayed at checkout.

After placing an order, you will receive an order confirmation by email. An order is accepted when we confirm that it has been accepted for fulfilment.

We reserve the right to refuse or cancel an order where there is a genuine reason to do so, including suspected fraud, pricing errors, stock or fulfilment issues, or other circumstances permitted by law.

If we cancel an order after payment has been taken, we will provide an appropriate refund.

Prices and payment

Prices are displayed in the currency applicable to your market and are shown at checkout.

Payment must be received before an order is processed.

We use third-party payment providers to securely process payments. We do not receive or store your full payment-card details.

Shipping

Shipping information, estimated delivery times and applicable charges are provided during the ordering process and are also described in our Shipping Policy.

Delivery times are estimates and may be affected by circumstances outside our reasonable control.

Returns and refunds

Your rights to cancel an order, return a product or receive a refund are described in our Refund & Returns Policy.

Nothing in these Terms of Service limits any statutory consumer rights that cannot legally be excluded.

Product use and safety

soniksafe should be used only as intended and in accordance with any instructions supplied with the product.

The alarm is designed to attract attention when activated. It does not guarantee that assistance will arrive or prevent an incident from occurring.

Users remain responsible for their own safety and should contact emergency services where appropriate.

Website use

You agree not to misuse this website, interfere with its operation, attempt to gain unauthorised access to any part of the website or use the website for fraudulent or unlawful purposes.

We may suspend or restrict access where reasonably necessary to protect the website, our customers or our business.

Intellectual property

The soniksafe name, branding, images, text and other content on this website are owned by or licensed to us unless otherwise stated.

You may not reproduce, distribute, modify or commercially use website content without prior permission.

Third-party services

Our website may use third-party services, including payment processors, analytics services, advertising platforms, shipping providers and other technology providers.

Your use of those services may also be subject to their own terms and policies.

Limitation of liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to applicable law, we are not responsible for losses arising from circumstances outside our reasonable control, including delays or failures caused by third-party carriers, payment providers, technology providers or other external services.

Changes to these terms

We may update these Terms of Service from time to time. The latest version will be published on this website with the relevant update date.

Governing law

These Terms are subject to applicable law and any mandatory consumer-protection rights that apply to your purchase based on your country of residence.

Contact

If you have any questions about these Terms of Service, an order or our products, please contact us through our Contact page.